Discover Our Client Success Stories

NFS Support team go absolutely above and beyond – we’re getting responses faster than I can reply sometimes and the team are totally on it for me.

We’ve had some pretty urgent things going on and lots of projects we are super happy.

We have been a client of NFS for many years for all our Gaucho restaurants and feel their relationship adds real strategic value. Last year we implemented Aloha at all our M Restaurants and the project was managed and implemented to the highest standard.Aloha has been a reliable and well supported restaurant technology platform for the business, and we have managed to complete integrations to important solutions used across the Group, for example; Loyalty and Stock Management.Elements of the Aloha solution like Pulse for real time management information on a mobile platform really help us to manage the business without having to be on site to understand operational performance.We are now working with NFS to implement solutions for delivery and table side ordering, so that we can work re open our sites in a safe manner for our valued clients.

The system does exactly what we need – we find working with NFS very smooth thanks to having a key account person allocated. We’ve created an online loyalty programme where our customers are in control of how they use it, and that’s really helping to drive repeat visits. NFS does exactly what it needs to do – and we find it very reliable. We’d recommend it.

The Pulse App is an awesome tool that provides our managers and operations team with a competitive edge in terms of real time information across our global estate of Craft Beer Bars that is critical to achieving our mission of making everyone as passionate about Craft Beer as we are.

We didn’t want to go for a huge system, we wanted something that was a little smaller a and more intimate. We wanted one-on-one time with people, rather than just telephone helplines or a company based in America.

The whole ethos of this place is growing more intimate relationships with businesses, and that’s one of the big reasons we chose NFS.

We selected NFS and their Aloha restaurant technology following an extensive tender process, with solution functionality, integration potential and customer service as our key priorities.

NFS went beyond the norm to partner with Marugame, providing their time and expertise as well as commitment to develop a customised solution for our business, incorporating best in class epos, kitchen automation, card payment and loyalty.

Instead of just blasting guests with communications screaming about the Smash Club program, we leveraged the Paytronix platform to tailor communications to what guests enjoy. This resulted in a 16% uplift in visits and a 20% lift in spend.