We’re already eating our way into 2020 – but what will the restaurant of tomorrow look like? We’ve been gazing into our hospitality crystal ball, and it will probably be something like this:
- The customer has been chatting with Alexa, and the device asks if he wants to book a table at his favourite eating place. Instead, he decides to use Facebook Messenger to place an order to be delivered.
- A customer arrives at the burger chain she uses all the time – she’s already pre-ordered and pre-paid for her meal using the restaurant’s app. The system has remembered her usual order, recalled that she doesn’t like relish, and the personalised order is ready to pick up as soon as she arrives. There’s no queueing, or delay.
- Another customer takes a drive to collect a pre-ordered meal. As soon he enters the car park, his arrival is detected by the restaurant’s smart platform, and the kitchen is told he’s ready to pick it up.
- Friends are having a chat on social media, and decide they want to go for a meal out together. They use the restaurant’s app separately to place their individual orders what they want to eat. Once they have eaten, they are automatically billed individually.
This could be tomorrow for many restaurants – but it’s actually what’s happening today for some of the most technologically advanced.
They use a restaurant POS system and other advanced technologies including virtual assistant based ordering and chatbot assistants, to deliver what today’s demanding diner wants – a very personalised experience, easily delivered.
In a hugely competitive market, it’s a real strategy for success. As analysts Deloitte say in a recent report:
“Winning restaurant brands will be those that best understand their customers, capitalise on digital technology options and analytics and seize upon the opportunity to engage customers in a highly personalised way.”
Restaurateurs will have a lot to think about as the digital transformation of the industry develops. And it’s not just about new gadgets coming onto the market.
It’s about how you use the amazing digital tools available to you, in what combination – and about the way your customers choose to respond to the technology.
At the heart of every clued-up and successful restaurant there is already a hugely capable restaurant POS system.
It’s at work in the background 24/7 carrying out valuable activities that improve operations and drive revenue, including:
- Keeping labour costs under control
- Controlling stock and lessening food waste
- Providing tableside ordering and payments via handheld devices
- Making food delivery and table turn quicker
- Enabling online reservations and customer ordering
- Reducing risks including staff fraud and allergens.
The restaurant POS system is also a major contributor to creating the customised guest experience, capturing data with each diner interaction.
For example, the restaurant of the future will offer each customer a personalised menu that caters to their known preferences from previous orders. Once you reject relish with your burger, you’ll never have to do it again.
That in-depth knowledge of diner preferences will go further than food and seating choices.
The coolest restaurants will examine the digital life of their customers; with so many communications channels at our disposal, people usually prefer one or two over others.
Restaurants will define how their customers interact with technologies. For example, are they Alexa fans – and is that the best way to reach them? Do they prefer Messenger?
Did you know:
Deloitte surveyed a total of 4,500 diners, and discovered that almost nine in ten of them belonged to fewer than three loyalty programmes.
You want to be one of those favoured three – so you need your loyalty programme to match their preference and lifestyle perfectly.
With the data captured by your restaurant POS system and insight into the way they like you to communicate with them, you can create targeted marketing campaigns providing offers guaranteed to be appreciated.
And that’s happening NOW, not in the future.
There will always be developments we just can’t predict – a decade ago, who would have imagined food delivery by drone?
But one thing’s for sure: digital transformation is here to stay in the hospitality industry – and the restaurants who on board in 2020 are the ones who are going to be around for a very long time.
* Discover how to grow your business with restaurant POS technology.
Get thinking future – discover the facts about restaurant POS systems now!
Aloha by NFS, the leading EPOS software for restaurants, bars and hotels, is celebrating a busy year of growth in 2019 – and 2020 is looking even more positive.
The company has seen a number of existing clients expanding internationally, with new clients coming on board and additional technology partners being chosen to add further enhance the Aloha EPOS software mix.
So here is just a flavour of the big developments we’ve seen in 2019.
New partners
It’s vital to keep ahead of trends in the hospitality industry in these quick-changing times, and NFS constantly builds on Aloha’s capabilities to meet evolving demand.
Deliveroo: As home delivery continued to offer new revenue streams for restaurants, NFS added integration with Deliveroo to its capabilities this year.
Head of sales Chris Cartmell said: “Aloha now streamlines the process of fulfilling home orders.
“When a customer orders food via Deliveroo, Aloha’s takeout management system displays the order at on a tablet in the kitchen or prints it on the kitchen printer. Kitchen staff don’t need to re-key the order into their system.
“This saves time and ensures the order is ready for delivery with minimum admin.”
Alexa: Aloha’s new Voice Ordering service harnesses Amazon’s Alexa voice assistant to provide customers with an incredibly effortless link to your restaurant or bar.
The customer asks Alexa to open the app for a favourite eating place, and Alexa asks if they want their usual.
The customer says yes or no, making another selection if required, then agrees a delivery or collection time. The order goes instantly to the restaurant kitchen and payment is taken automatically.
Como: Aloha now partners with this top customer loyalty program, which helps hospitality businesses track their customers and their moves—then motivates them to make a return visit.
Kitchen CUT: NFS has consolidated its relationship with the software that helps chefs track potential allergens down to ingredient level, and also provides the ability to cost individual dishes and menus accurately.
Aloha customers
Aloha EPOS software is used by hospitality businesses across the world, including Hawksmoor and Dishoom, who appreciate its ability to streamline operations, control labour and stock, and reduce waste.
Several clients have made some particularly bold moves during 2019 with the help of the beyond-EPOS system, including:
BrewDog
The successful UK based craft beer brewing and bar company uses Aloha EPOS software across its estate – and recently stretched it all the way to Australia.
Chris Cartmell said: “BrewDog have successfully opened Brisbane DogTap, a brewery as well as bar, and asked for support from Aloha by NFS.
“We sent the technology all the way around the world, and it’s up and running perfectly for our ambitious, innovative customer.”
BrewDog have also opened a DogTap in Berlin, and are getting ready to open an Outpost in Dublin.
Coyote Ugly
The bar chain is continuing to grow across the UK – and it will soon be operating in Cologne in Germany and in Singapore.
New clients have also enjoyed Aloha by NFS through the year – one is the M Restaurant group, which has merged with long-standing Aloha customer, restaurant group Gaucho.
Aloha operates in the fine dining sector, too – in September, chef Ben Tish opened Norma at the Stafford on Charlotte Street in London, inspired by travels in the Southern Mediterranean.
9 reasons why restaurants choose Aloha by NFS
1. Handheld devices
Servers have handheld devices including tablets for taking customers’ orders and payments at the tableside – and managers can view operations in real time online via their mobile or laptop.
2. Speedy service
Orders go straight to the kitchen, where Aloha EPOS software integrates with kitchen automation screens or printers. After the meal, staff can take payment at tableside, splitting bills in an instant.
3. Loyal guests
Aloha captures important information about customers from the minute they book online. This includes info on their preferences so you can create targeted email offers they will enjoy.
4. Easier course management
Aloha means you can split courses to assist the kitchen, or make amendments such as a starter as a main course. In the kitchen, the printer or screen displays the right information to each station.
5. Improved menu management
With Aloha EPOS software, you manage the display for different times of day so staff do not have to deal with a huge menu. A screen layout appropriate to the job code of the staff member is displayed.
6. Flexible order management
The software provides flexible table maps so specific orders can be allocated to tables. You can transfer a whole ticket or part, and merge or split tables if diners move.
7. Better control of costs, waste and allergens
Aloha EPOS software provides useful control in areas ranging from costs to ingredient selection to allergen warnings.
It tracks menu items that are selling well, flags up trends and delivers comprehensive forecast reports so you can make sound procurement decisions and cut waste.
8. Improved cash management
Aloha EPOS software tracks transactions as they happen, so you can constantly view your cash position, online.
9. Skilled staff
Aloha is simple to learn and use, and staff can up and running on it within hours.
The festive season is in swing with restaurants and hotels like yours already jumping with celebrating customers – but are you placed to get the best out of this year’s jolly holly uplift?
We’ve come up with our guide to the 7 secrets of seasonal success – thanks to making the most of your restaurant EPOS software.
- Christmas stocking
- Labour – Christmas present?
- Marketing – the gift that keeps on giving
- Mobile ordering – in, out…
- Party people – handling big groups
- Voice/online ordering – is Alexa really Santa?
- Fraud prevention – the one no-one wants to think about…
Christmas stocking
A silly pun but a very serious issue. No-one should be throwing away wasted stock or running out of useful ingredients. Reports from your EPOS system reveal best-sellers and predict what’s trending so your procurement matches your needs
Labour – who’s Christmas present?
It’s hard to get staffing levels right, particularly during the busiest festive periods. Restaurant EPOS software helps by capturing the data that pinpoints exactly when you are busiest and by making forecasts of how many staff you need present in any period.
Marketing – a gift that keeps on giving
You’re probably busy at Christmas, but there’s also a lot of competition. Take the chance to capture diners’ data so you can create targeted email offers for them that genuinely appeal to their preferences – now and for 2020.
Mobile ordering – in, out
There’s no need for your serving staff to do the hokey-cokey backwards and forwards to the kitchen with customer orders. Restaurant EPOS software gives them handheld devices so they can take orders at tableside and send them straight to the kitchen for swift delivery. Links to kitchen automation, too.
Party people – dealing with big groups
Forget problems dealing with the office outing; restaurant EPOS software means it’s much easier to get large groups seated, increasing your table turn, and it also makes splitting their bills and taking payment at the tableside a simple matter.
Voice/online ordering – could Alexa really be Santa Claus?
Well, if your guests can order food via their Alexa device or via your website, enabled by the EPOS system, a delivery is definitely on its way (even if it won’t drop down the chimney!)
Fraud prevention – the issue no-one wants to think about…
But because the festive season is always so busy, it can be a prime time for fraud by members of staff. Fortunately, your restaurant EPOS system records transactions so well it acts as a deterrent – and it even warns about suspicious behaviour patterns.
The even better good news is that the festive season benefits your EPOS system brings go on working throughout the year. And with a delicious menu, superb service and the best technology behind you, you hear jingle bells throughout 2020 – and that will from your till…
Have a happy hospitality holiday season, everybody!
Many hotels in the UK now provide fine dining, with celebrity chefs making an enormous impact – but even with less lofty ambitions, you can boost your hotel business with a good food and beverage offering.
The secrets of F&B success are the same whatever your business model: excellent food and great service, available when your potential guests want it.
But with a wide range of hotel EPOS software on offer, which should you choose?
EPOS provides an incredible boost to restaurants all over the UK – and nowAnd there’s a lot more to help you grow your restaurant business. hotels are examining the software choices in the hope of achieving the same results.
It’s true that some hotels PMS systems include limited F&B management; other hotel restaurants are still struggling with paper reservation books and note pads for orders.
But properly designed hotel EPOS software is the management solution that creates perfect control over your restaurant operations – and helps deliver customer experience so good that it encourages repeat business.
4 reasons you should choose Aloha by NFS for your hotel restaurant
- For multi-site operations, Aloha by NFS is the proven enterprise-level EPOS. It’s great for multi-site management without duplicating head-office roles
- Web reporting offers a real-time online view of hotel restaurant operations wherever you are – particularly useful for multi-site operations
- Aloha provides powerful integrated stock management to reduce waste and keep costs down
- Aloha helps you build loyalty programmes and offer gift cards easily
And there’s a lot more to help you grow your restaurant business.
Aloha’s flexible API integrates seamlessly with hotel PMS software, including leading systems such as Opera and Guestline.
Aloha means it’s effortless to charge F&B to guests’ rooms, so no items are missed. Guests find this handy and satisfying. It also integrates with the hotel’s revenue reporting platform to provide excellent accuracy and convenience.
Food and beverage continues to contribute increasingly to hotel growth in the UK, rising at 4.9% in 2017, and around 5% in 2018.
But competition from restaurants is unceasing. The hotels that win are those who box clever by offering a luxury guest experience to match their great food.
Who uses Aloha? The Grand Hotel in Brighton is one example.
This prestigious establishment uses Aloha to manage its famous 2AA Rosette GB1 Restaurant, which has been developed by Executive Chef Alan White and his talented brigade, and also for its Terrace lounge and bar.
Aloha’s everyday functionality promotes the superb level of service offered in all of the Grand Hotel’s F&B outlets.
Serving staff at hotel restaurants using Aloha have handheld Pulse devices or tablets so they can send orders directly to the kitchen from the tableside. Food preparation can start immediately and human error is removed.
Accurate orders = satisfied diners + lower food waste.
Aloha also offers your staff automatic upselling prompts as they are taking the orders, which helps generate additional revenue on each order.
Analysts, PwC say UK hotels in 2019 will experience slower growth, thanks to Brexit uncertainty, a softer economy and demand trends, as well as the impact of many new hotel room additions.
So life is still challenging, and the revenue boost provided by F&B is a valuable one.
Aloha hotel EPOS software, with its rapid ROI, is providing hotels with the competitive edge to win diners, to keep control of their multi-site operations and costs, and to create stunning guest experiences.
And in today’s challenging market, that makes choosing to use hotel EPOS nothing less than intuitive.
The Restaurant Show, taking place 30 September – 2nd October 2019 at Olympia London, has become the ultimate destination for the hospitality industry to connect, celebrate and discover new products, services and suppliers and is the perfect opportunity for Kitchen CUT and NFS join together to showcase how their pioneering technology is leading the way in the future of hospitality.
Visitors to the show will be able to see Kitchen CUT’s ground-breaking platform, F+B Engine, in action. Members of the Kitchen CUT team will be available every day to give demonstrations, and visitors are also encouraged to use one of the tablets available and see for themselves just how intuitive it the system is.
F+B Engine has been designed specifically for the global hospitality sector, sitting at the heart of all hospitality enterprises, tracking and managing the ‘engine room’. Accessible anywhere, from any device, the system is there to support, engage, educate and transform the way teams operate every day.
The system is feature-rich and operates across all critical areas including purchase to pay, menu costing, inventory management, allergen tracking, nutritional analysis, waste analysis and online ordering. More recently the F+B Gateway has also been released, connecting operations directly to their vendors and offering instant connectivity and frictionless trading.
The Restaurant Show is also great opportunity for Kitchen CUT to work with one of their partners NFS. Speaking about the collaboration, Luis De Souza, CEO of NFS Technology said,
‘We’re excited to be attending this year’s Restaurant Show and to have Kitchen CUT joining us on our stand, GH11. Allergens are a hot topic in the industry at the moment, and visitors to the stand can find out how allergy worries can become a thing of the past.
Aloha by NFS is supported by Kitchen CUT technology and this enables chefs to track allergens to individual ingredient level as menus and dishes are created.
We no longer speak about Aloha as ‘point of sale’. Instead, it’s the core foundation of restaurant technology, a world-class platform-of-sale, integrating with the different software providers who can connect guests easily to your restaurant.
We’re really looking forward to the Restaurant Show, and hope we’ll see you there: we’re ready to show how you can REALLY build the restaurant of the future.”
The Kitchen CUT team will be on hand to answer any questions and demonstrate the system’s extraordinary capabilities on Stand GH11. To book an appointment with one of the team, please email sales@kitchencut.com, call +44 (0) 330 113 0050 or visit www.kitchencut.com to find out more and sign up for a free trial. In order to get a head start on improving profits, Kitchen CUT have 5 top tips, created by Michelin starred chef, John Wood, available here.
Our offices have seen the arrival of waves of technology in recent years, including IT, video conferencing, AI and mobility. Work is no longer a place we go, but rather a thing we do in different places.
That means it’s time to ask some tough questions about the function our workplaces really fulfil.
In other words:
Today’s workplace: is it really an office – or is it a meeting venue instead?
Let’s just take a moment to think about that.
- You definitely go there to do a particular thing
- You visit the place to meet people
- It has the equipment you need to achieve your targets
- It’s fun being there (or should be)
Well, that certainly sounds like a venue.
But there’s one other element that makes the office like a venue:
- You book a place before you arrive.
After all, you would never just turn up at a gig hoping you could get in. Wandering around looking for somewhere to sit? That’s not very rock ‘n roll.
It doesn’t rock the new workplace, either. In recent years, we’ve done away with our formal boardrooms and fixed desks to create more flexible spaces that suit 21st century agile working.
We can do our jobs in many places – coffee shops, our own kitchen – but there’s still a huge need for the office to be the beating heart of our working lives.
The office is where we meet up, face-to-face or virtually via collaborative tools such as video conferencing and AV.
It’s where we drop in at a hot desk or breakout space to catch up with colleagues for some great collaboration.
There’s no doubt – we get better when we get together
One recent survey said:
“People working in teams innovate faster, achieve better results and report higher job satisfaction.”
I don’t suppose that comes as a surprise to many people.
People in the UK now spend 55% of their time working with others, according to a new survey – and but 71% says they’re still struggling to do it in traditional, formal rooms.
So the case is proven – we need offices that promote spontaneous collaboration and positive mental health.
Is that a generational issue?
We know Gen Z, in particular, like a friendly office get-together.
A high percentage – 92% – of these talented 18-24-year-olds say they don’t work best at home. In fact, a huge 81% consider social and communal areas to be important workspace facilities. There’s that venue aspect coming to the fore again.
But it’s not just Generation Z-ers – all generations are affected by their working environment to some degree.
So why not rethink your workspace as a venue?
Maybe you’ve never have looked at it that way before, but ask yourself these questions.
- Can people easily easy book a space there?
- Is it something they can do before they come in?
- Is somewhere cool to meet colleagues?
- Does it have the equipment they need?
- Does the environment make them feel good?
These are all questions venues might ask – but today, you need your workplace environment to tick the boxes for all of these elements.
If you already use meeting room scheduling software, you’re probably feeling smug – you’ve answered yes to all of those questions.
If you don’t, you’d be astonished at the difference meeting room scheduling software makes to your operations.
Give them a hot ticket
Meeting room scheduling software kicks in at every stage of the working day. In your technology-supported workspace-as-a-venue, staff book their perfect hot desk or meeting space easily via an app on their mobile device.
It means they’ve got the hot ticket to your ‘gig’ before they even come in – remember point 5 above?
And because they’ve booked all the resources they need – from VC to AV and even catering – in the same single transaction, there are no delays to getting on with their work or their meeting.
Creating workspace meeting venues that rock
Your staff arrive, settle straight down, and get working or meeting. The meeting room scheduling software also helps to reduce no-shows, because it automatically informs everyone involved if a room or meeting time changes.
There’s no hanging around, so your office becomes cool workspace where work flows seamlessly. That makes everyone feel good, not just Gen Z-ers, and that makes talent retention that little bit easier. Improved productivity and wellbeing are another natural result.
I like thinking about workspace as a venue. It put an attractive shine on our working lives that fits well with modern efforts to create a vibrant work-life balance and positive mental health.
So I believe it’s time for office owners like you to have get radical with meeting room scheduling software.
Get the right stuff, the technology that makes it all happen for you and your workforce.
Then get open the doors of your workspace venue open for some real business. That’s definitely my kind of gig.
There’s a huge list of challenges facing today’s restaurateurs – costs, labour, waste, customer loyalty
But maybe the biggest overarching challenge of all is this:
How do I know I’m building a restaurant that’s ready to face the future?
The pace of technological change is speeding up dramatically. When electricity was introduced, it was 30 years before it reached 10% of homes – but once we got smartphones, 40% of people had them within a decade.
Restaurant clients have changed too, especially in recent years. Their fondness for casual dining in particular has soared, with diners now keen to eat and go within just 40 minutes.
Online spenders
Online ordering for delivery is another modern-day phenomenon. The analysts Deloitte point out that 40% of customers now prefer to place their orders online.
When they do, they’re likely to spend up to 15% more – a significant factor for restaurant epos keen to boost their revenue.
If you haven’t yet responded to this trend, your restaurant is running a huge risk. Not just the risk of being left behind, but of failing completely – you don’t want to watch powerlessly as your customer base drifts away from you.
We’re technology experts working at the forefront of restaurant management software, so it’s our job to identify and respond to trends as soon as they make their mark.
So at the Restaurant Show, we’re excited to say we’ll be demonstrating something that’s extremely new.
Aloha by NFS restaurant management technology is already way beyond the old definition of POS, as thousands of contented customers around the world can testify.
This software allows guests to find and book a table at your place online or via an app, then reduces their wait once they arrive thanks to graphic seating plans.
The restaurant management technology then ensures their food is delivered speedily by serving staff using handheld devices including tablets and smartphones to take orders at tableside. The order either goes instantly to the kitchen or is held until the prep time requires it to be sent.
Guest’s payments are also taken at tableside – dividing a bill is a cinch even for large groups – so your guests just can pay and go.
To follow up, captured data allows you to create targeted email campaigns that genuinely appeal to your customers’ tastes, and drive up loyalty for engagement.
We know loyalty pays off.
One leading London restaurant group told us their Aloha-supported loyalty programme is a bit hit with customers, who spend up to 42% more than non-loyalty guests.
Reducing allergy risks
Allergy worries become a thing of the past, because Aloha by NFS is supported by Kitchen CUT technology. This enables chefs to track allergens to individual ingredient level as menus and dishes are created.
Aloha works with self-service kiosks and tablets for fast food and casual dining, connecting to kitchen automation and reducing the wait even further.
The result is a seamless and satisfying customer experience that brings them back again and again.
Behind the scenes, your front and back of house workflow improves because human error is removed from the picture and communication becomes effortless.
Labour and stock control
Labour is better managed because Aloha’s comprehensive reporting shows how many staff are needed at different times, even providing useful forecasts.
Stock control also gets a boost, because the software identifies best selling dishes and alerts you to trends so you can match procurement to actual requirement and reducing your food waste. It makes environmental and economical sense.
So what exciting news will we be sharing at the Restaurant Show?
It’s the next step in customer ordering.
Delivery as a service for diners has rocketed in popularity, thanks to companies such as Deliveroo and Uber Eats.
It allows restaurants who’ve never considered home delivery to develop new revenue streams, and it’s sure to keep on growing as a trend – one service is even offering restaurants the chance to use its ‘dark kitchens’ to meet demand.
Our innovative
Voice Ordering
service harnesses Amazon’s Alexa voice assistant to provide your customers with an effortless link to your restaurant.
It goes like this:
Your customer:
“Hey, Alexa – open up the app for my restaurant.”
Alexa:
“I’ve opened the app – do you want your usual?”
Your customer says yes or no, (in which case he or she makes another selection), then agrees to the delivery or collection time. The order is relayed immediately to your kitchen while the payment is taken automatically.
What restaurant POS now really means
We no longer speak about Aloha as ‘point of sale’. Instead, it’s the core foundation of restaurant technology, a world-class platform-of-sale, integrating with the different software providers who can connect guests easily to your restaurant.
The fact is, the restaurant of the future knows one size no longer fits all when it comes to that important and very personal connection.
Diners demand an unprecedentedly individual service that caters just for them – and Aloha, with such easy integration, helps your restaurant build exactly what connections you need to keep them happy.
We’re really looking forward to the Restaurant Show, and hope we’ll see you there: we’re ready to show how you can REALLY build the restaurant of the future.
See us at stand GH11 – book your place now!
Sacked any of your staff recently, or seen them leave? It’s likely you have – the hospitality industry sees an annual turnover of 30%, according the British Hospitality Association.
Maybe you got rid of them because they stunk at the job.
Or maybe they left because they didn’t like your working environment? This is particularly common with the younger people who make up a high proportion of hospitality staff.
But with recruitment now a nightmare, ask yourself this question:
Is this really the time to give up on my staff?
Or is it time to have a rethink about how they work together – and how the working environment you provide is hitting their productivity and wellbeing?
Productivity has historically been low in the hospitality industry – it’s said to run at about a third of the productivity in manufacturing.
Why’s that?
Many reasons. Hospitality is a complex business covering all manner of organisations ranging from bars and restaurants to hotels and food outlets.
Did you know:
- There are 240,000 hospitality businesses in the UK.
- They provide 2m jobs directly and a further 1.44m indirectly.
Luckily, the BHA says that productivity in hospitality and tourism is on the up.
It’s been rising since the economic downturn, rising to an estimated Gross Value Added (the productivity measure) of £73bn.
That’s almost double what it was in 2008, and the BHA believes it could rise as high as £22bn by 2021, if the industry promotes the right conditions.
So hospitality businesses are going in the right direction with their staff, and getting more in return – but there are still improvements to be made.
Why boosting productivity is hard for restaurants and bars
The sheer variety of the UK’s hospitality businesses, the way they operate and the people they employ makes for a tricky mix when it comes to pushing productivity and wellbeing upward.
Hotel software experts Siteminder say most industries can boost productivity with technology and automation, but warn that this needs to be done exceptionally carefully in hotels and restaurants.
“It’s an industry that is built on people-to-people interaction, and also involves a huge variety of tasks and skills within one business, hotels in particular,” they say.
“Understanding what needs to change is one thing, and predicting how customers might react to certain changes is another. Reducing authenticity in such a service-based industry could be dire.”
A good point, and one that should remain a real priority in your mind.
So here are 6 ways to improve staff productivity and satisfaction in your restaurant.
- Reduce tedious admin
- Make time for training
- Eliminate in-fighting
- Swap your stick for a carrot
- Grow your own leaders
- Beat the cheats
Reduce tedious tasks
Duplicating head office functions in a restaurant group can drain your resources. It requires people in each location carrying out the same managerial tasks – such as creating operational reports.
It’s boring and repetitive work that does not add up to job satisfaction.
Enterprise-level restaurant management technology that’s accessible online can remove this need for duplication, with managers able to see data in real-time from any location.
The result? Resources can be directed to more necessary areas to keep operations flowing seamlessly – and your staff get to do more meaningful and satisfying work instead.
For your serving staff, provide hand-held devices (even tablets or smartphones) that allow orders to be taken at tableside and sent direct to the kitchen.
Payment can be taken at tableside, too, so servers spend less time running back and forth and enjoy more valuable time interacting with guests.
Make time for training
Training has not always been a priority for many roles in the hospitality industry, but as the UK Hospitality Commission points out, that has led to a perception of the work as ‘low-paid, low-skilled.”
Investing in your staff so they improve their key skills, such as customer service, pays off directly by making your workers more able, but also helps to create a sense of engagement – a trained worker is a worker who feels valued.
It can be hard for a busy restaurant to find time for training and continuous development, but it’s well worth it, so invest in good labour scheduling technology that makes sure you maximise the hours of every member of staff.
Eliminate in-fighting
Are your front and back of house staff at loggerheads? It’s a common situation as the kitchen blames the servers for mistakes and vice versa, or as your finance staff criticise others for poor admin.
Teamwork is crucial to staff wellbeing and productivity in any business. It creates collaboration and innovation, and colleagues who become friends are happier and less likely to quit.
Help your team to bond by providing and environment where clear communication and great workflow remove the ambiguity and human error that cause unpleasantness.
Swap your stick for a carrot
Don’t leave all the carrots in the kitchen! If you implement a system of monitoring individual staff performance you will be in a great position to hand out the recognition that drives excellence.
It will also help you identify areas where extra training is needed to keep everyone up to scratch.
Grow your own leaders
When recruiting, be sure to seek joiners who display positive attitudes and empathy – they are key skills for the industry and a good base for growing leadership talent.
Hospitality businesses can be guilty of creating immobile hierarchies where staff members have little opportunity to advance.
This drives ambitious workers to seek better jobs elsewhere, so try to set in place a clear structure that helps people understand how they can get ahead within your organisation.
Once again, training plays an important part – you and your managers should hold regular one-to-one sessions with staff where you look at their performance and discuss the steps that will help them develop.
Cheats to beat
Employee fraud costs UK businesses more than £40bn a year, and while that’s across all types of companies, hospitality takes quite a chunk of the hit.
What’s often not taken into consideration is the detrimental effect cheating has on your team. Suspicion and distrust make for an uncomfortable working environment.
Your managers can’t have eyes everywhere all the time, and watching out for staff fraud is an exhausting task – unless you have fraud prevention technology that flags up unusual behaviours.
This level of monitoring provides quite a deterrent, and helps builds up a high level of trust within the working environment where everyone can feel confident and comfortable.
Hospitality? It’s a people business, first and foremost.
So don’t give up on your staff. Give them a technological helping hand instead, and make recognition, development and training an inherent part of their daily lives.
Getting conditions right for your own people means they feel better, take less sick time, stay longer and work harder.
It’s good for them, good for you and good for your customers. Result…
Dining goes digital throughout the day.
The number of restaurants in the UK fell for the first time in years during 2018, according to reports . That probably comes as no surprise if you’re a restaurant owner yourself in today’s tough market.
So rather than going over the challenges hospitality is facing, I’ve come up with 6 genuine tips that will help your restaurant fight back and grow revenue.
Customers still love to eat, after all – and there are many moves you can make to protect your business.
So here are 6 great ways to send revenue soaring with your restaurant management system:
- Tableside talent – at-table ordering is a winner for upselling: that’s a fact.
- Amazing menu design – ditch any dud dishes
- Engage with your customers better – try multi-channel
- Turn satisfied customers into ambassadors – turn up your loyalty efforts
- Create new revenue streams – online ordering is the latest big trend
- Make supported decisions – dump guesswork and rely on solid data instead.
- Tableside talent
Fact: customers using Aloha Mobile with their restaurant management system on average see:
Sales increase by 8.5%
Serving staff using the restaurant management system have access to handheld devices including dedicated units, tablets and smartphones to take orders right at the table.
The software provides automatic upselling prompts so it’s easy for serving staff to offer enticing additions to the choices guests have made.
Also, it’s simple to add extra items onto the order – this works particularly well in small-plate establishments such as tapas restaurants.
The handheld devices send the orders direct to the kitchen, making sure accurate dishes are delivered quickly, which keeps customers happy.
Staff can take payments at the tableside, too, making it a completely swift and seamless diner experience.
- Amazing menu design
Chefs today come under major pressure when designing their menus. They need to remain within budget, ensure they create food is likely to appeal to diners, and also to be fully aware of allergens.
Leading restaurant management systems incorporate menu-design tools to take the grind out of the task. They:
- Spot high-selling dishes
- Identify trends
- Help with ingredient substitutions so budgets are controlled
- Track possible allergens to ingredient level – a big responsibility for chefs when allergic reactions cause 10 fatalities annually in the UK alone
- Support accurate procurement decisions
The result is that you offer on-trend dishes that customers love, delivered on budget and in keeping with diner safety. Result!
- Engage with your customers better
In a cut-throat market, how can you drive up revenue by encouraging customers to choose your restaurant?
It’s vital to be accessible to them at all hours, and a multi-channel communication approach is the best way to help them get in touch.
A good restaurant management system should enable you to monitor your social media reputation so managers are alerted if any adverse posts are made.
That way, you can right any issues immediately, before your reputation is damaged.
The useful data captured by your restaurant management system also makes it easy to engage with your customers in ways ranging from direct mail – an oldie but effective – to texting and email.
- Turn satisfied customers into ambassadors
Your customers should be your friends, and while a restaurant management system is no substitute for good hosting and great service, it’s a useful support.
Because your system collects useful data on your customers, you are fully aware of their preferences – vegetarian food, for example – what they order regularly and when they usually visit.
It allows you to offer your diners targeted offers that will have genuine appeal to them, bringing them back again and again.
With care, they will feel so well valued that they will recommend your restaurant to their friends – that’s the best publicity for boosting your revenue.
- Create new revenue streams
It’s not a good time to be standing still, or feeling complacent. Customers now enjoy dining in as much as eating out, and home delivery is already an enormous trend.
Delivery services like Deliveroo are allowing restaurants who have never been able to offer home delivery to open up exciting revenue streams, thanks to the way their restaurant management system enables online ordering.
- Make supported decisions
Successful restaurateurs always have excellent instincts – that’s clear. But in a time when what diners want, how they use restaurants and what they even eat is changing fast, it can be hard to keep up to date.
When you’re making plans to increase your revenue, your restaurant management system removes the guesswork, thanks to comprehensive real-time reports that give real-time information on everything from sales to forecasting.
Making great decisions now means success in future; that’s got to help.
Waving the wand of technology
Sadly, there’s no spell to cook up when it comes to creating a successful restaurant.
But technology is a sort of magic wand you can wave, helping you:
- See what’s working – and what’s not
- Produce on-trend dishes that sell – both in-restaurant and home delivery
- Create a great guest experience
- Engenders the sort of loyalty that keeps them returning – and bringing friends when they do.
Discover how a restaurant management system can send your revenue soaring now – BOOK A FREE DEMO
Is your restaurant doing enough to stand out? Try these 6 great EPOS promotional ideas
Like all restaurateurs, you know your establishment lives and die by repeat business – making customers so happy that they’ll not only come back again but also recommend you.
Building up this kind of loyal clientele, though, can be tough when there’s so much competition.
One of the main problems, according to Trish Caddy, a food service analyst for Mintel, is this:
“Foodservice operators that base their strategy around promotions are not doing enough to stand out,” she says.
“Brands also need to show that they care about the well-being of their customers by responding with menu choices that cater to healthy lifestyles.”
Trish has a point. Who doesn’t love a money-off voucher? It only really works, thought, if it’s giving a discount on something you really want.
So what can you do to lift your restaurant promotions out of the humdrum and make them stand out? Restaurants with their finger on the pulse of the latest trends are finding the answer in the latest EPOS solutions.
This advanced technology, designed specially for restaurants and bars, makes sure your promotions matter.
6 ways EPOS solutions can promote business at your restaurant:
- You get to know your customers better
- You can reward them better
- Also get to know your business better
- Identify and maximise your downtime
- Design more creative offerings
- Build your reputation on social media.
You get to know your customers better
With EPOS solutions, you can constantly capture helpful data about your diners. It means you can cater for their needs better and provide a personalised service.
These EPOS solutions create an effortless customer journey from online reservations to faster seating, including quick, accurate ordering and payment at tableside via handheld terminals used by your staff.
You can reward diners better
Now you know what your guests really like, you are able to create offers that appeal directly to them, creating loyalty programmes that are far more than a simple discount.
For example, did they dine last Valentine’s Day with a glass of fizz each? Why not offer it free if they book again this year?
Also get to know your business better
A complex hospitality business can be hard view end-to-end, but EPOS solutions provide comprehensive reports that are available in real time online, keeping track even if you are a multi-location group.
This deep knowledge of operations helps you create and track promotions that are a perfect fit – happy hours, for example.
Identify and maximise your downtime
It’s one thing to think you know when your downtime is, and another to know for sure. A restaurant management system pinpoints the quiet and busy times exactly and also provides accurate forecasts based on this data.
This not only helps you identify when you need promotions the most, and determining what they should be – it also helps you to control labour more easily.
Design more creative offerings
As we’ve already noted, plain discounts are not always the best way to stand out – so exactly what should you offer?
EPOS solutions give insight into what’s selling best, so you can design bundled offers such fixed-price menus, or an expensive wine included with items that achieve a high margin.
Another idea is to identify which items people normally share – then discount them so people bring friends.
Build you reputation on social media
No-one makes a purchase these days without viewing online reviews, so it’s a good idea to choose EPOS solutions that offer social media reputation management.
These clever systems can monitor activity across your social media channels and will alert your managers if anyone posts an adverse comment. It means you can act immediately to rectify the issue, a nasty blow to your reputation.
Showing your customers the love
With excellent offers and superb discounts targeted to delight your diners, it’s easy to show you care about your customers.
It should mean they’ll show their love in return by enjoying your food on regular basis – and boost your revenue into the bargain. Now, that’s what you call a two-way relationship!
- See EPOS solutions in action-watch this video on how leading restaurant group Dishoom uses it
