Feedback Management - NFS Hospitality

Unlock Your Potential With Features That Set Us Apart

NFS Hospitality consolidates feedback from various sources into one platform, allowing you to track, analyze, and respond to every piece of feedback efficiently.

Industry-specialized AI analyzes feedback from reviews platforms, social media, and delivery platforms, providing detailed insights into customer sentiment for each aspect of your business.

Turbocharge customer engagement with customized replies using Chat GPT, enabling you to respond to multiple reviews quickly and effectively while avoiding template responses.

Gain unparalleled insights into competitor performance, understanding why competitors rank higher and identifying emerging trends in your area through detailed NPS and sentiment comparisons.

Trusted by Leading Brands

SEE THE BRANDS WE WORK WITH

Access True Return on Investment With Our Solutions

Predictive Analytics

Enhance Customer Satisfaction

Proactive Management

Enhance Reputation

Predictive Analytics

Benchmark every aspect of your business, identify weaknesses, and make targeted adjustments to improve online ratings. Predict future online ratings based on actionable insights

Instead of just blasting guests with communications screaming about the Smash Club program, we leveraged the Paytronix platform to tailor communications to what guests enjoy. This resulted in a 16% uplift in visits and a 20% lift in spend.

Lexi Ryan

Loyalty Manager, Smashburger

Enhance Customer Satisfaction

Leverage comprehensive feedback to identify and resolve issues promptly, improving overall customer satisfaction and loyalty

Lexi Ryan

Loyalty Manager, Smashburger

Proactive Management

Utilise predictive analytics to anticipate potential problems and address them before they impact customer experience, ensuring a proactive approach to management.

Lexi Ryan

Loyalty Manager, Smashburger

Enhance Reputation

Respond swiftly and effectively to customer feedback, enhancing your brand’s reputation and fostering positive relationships with customers

Lexi Ryan

Loyalty Manager, Smashburger

Check Out Our Other Solutions

Loyalty Programs

Marketing Campaigns

Gift Card Integration

Frequently Asked Questions

NFS Hospitality’s CRM tools reach guests through their preferred channels, use dynamic filters for targeted campaigns, and track real-time ROI. This streamlines marketing efforts, helps understand customer preferences, and delivers personalised messages, improving engagement and driving revenue growth.

Tailored loyalty programmes create custom incentives, offer personalised promotions, and engage guests across multiple touchpoints. Utilising data insights to measure KPIs and uncover opportunities drives repeat visits, higher spending, and enhanced customer experiences, ensuring sustained revenue growth.

Comprehensive gift card programmes integrate seamlessly with your ePOS, offer customisable physical cards, and manage retail support. This attracts new customers, increases revenue, and enhances brand loyalty with flexible pricing and dedicated support, ensuring a consistent and engaging customer experience.

Advanced marketing campaign tools automate processes, create personalised campaigns quickly, and analyse performance in real-time. Engaging guests across multiple channels, fine-tuning strategies with AI-driven segmentation, and tracking results effectively drive customer engagement and increase sales.

Catch Up On the Latest Industry Insight & Opinion

Through our vast experience of working with the biggest brands in hospitality whilst also supporting the growth of the next generation of innovative brands we have unique insight into the best industry on the planet.

VIEW BLOGS